How to Play or Upload Audio Files On Cisco Unity Connection using AudioText Manager Tool

Do you experience the following error on Cisco Unity Connection: Sometimes when you try to play or upload Audio Files for greetings in Unity Connection under the Call Handlers such as the System Call Handler Opening Greeting,  in Standard/Closed/Holiday Greetings using Media Master tool. The Media Master tool fails and displays the following error :

initMMApplet:InitMMAppletInstance failed to get instance”.

To solve this issue, use the Cisco Unity Connection Audiotext Manager, this is one of the best tool for managing Unity Connection Audio Files.

From the following link download the following files : AudioText Manager Setup and Informix ODBC Drivers files.

Once the installation is completed, follow the below steps:

Login to Cisco Unity Connection Serviceability > Tools > Service Management > Connection Database Proxy, click the Activate button.

Add a New User without Mailbox, in User Type select User Without Mailbox, in the Based On Template select administratortemplate.

Change the Web Password of the user.

Add “Remote Administrator” and “System Administrator” roles as shown below.

Launch Audiotext Manager

Server Name: (IP address of Cisco Unity Connection)

Port: 20532 (Keep the default port number)

Username: rmeddane (the user created previously)

Password: Cisco123

Click on OK.

You are now ready to play and upload audio files for Unity Connection using the Audiotext Manager tool as shown below.

Published by:

Redouane MEDDANE

Redouane MEDDANE is Cisco Instructor CCSI #35458, 3xCCNP Collaboration, Security and Enterprise and he a published author of some of the most important OSPF Protocol, Security and Collaboration books in the world titled OSPF Demystified With RFC, Network Security All-in-one, and Dial Plan and Call Routing Demystified on CUCM. He is also a blogger at and writes articles about collaboration and security to demystify the most complex topics. His books are known for their technical depth and accuracy especially the OSPF Demystified With RFC book, which is considered as the best OSPF book in the world and named "One of the best OSPF ebooks of all time" by BookAuthority It gives you a hint at the ability to explain complex topics with remarkable ease. He worked as a Cisco Instructor and consultant indifferent Cisco Learning Partner and awarded twice as Cisco Distinguished Instructor Award and Cisco Security Instructor Excellence Award on 2018 and 2019, and Cisco Collaboration Instructor Excellence Award on 2020. The Distinguished Instructor Award recognizes the top 5% of Cisco's most influential CCSI's who provide the highest quality training experience and demonstrate the best overall instructor performance across multiple Cisco technologie and Instructor Excellence Award recognizes the top 25% of elite CCSIs being recognized for delivering top quality training and maintaining high customer satisfaction in their field of expertise.

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