Cisco Telepresence Management Suite Clustering Installation From Scratch

Access the server Extract the Cisco archive to a folder ans run the Cisco TMS executable as administrator.

Click Yes to accept the license agreement. The installer now searches for an existing SQL Server and Cisco TMS database.

Connect the server to the external SQL database.

Enter the IP address of the external SQL database and the username SA and password. Click Next.

If you receive the following message “Could not connect to SQL Server: Provider cannot be found. It may not be properly installed. For more information, refer to Cisco TMS Installation guide”.

You need to install the SQL Native client before installing the TMS installation.

On the External SQL server, launch the SQL Configuration Manager, under SQL Server Network Configuration, click on Protocols for SQLEXPRESS, double click TCP/IP, click IP Address tab, scroll down to IPAII and set TCP/IP to 1433.  

Return to and click Next, now the previous error disappears.

A new release key is required if performing a new installation. If no release key is selected, an evaluation version of Cisco TMS will be installed. Click Next. The Network Settings is displayed.

Configure network settings with IP address to allow server to start connectivity with a basic network configuration.

Zones area are a concept used by Cisco TMS to route phone numbers and aliases when scheduling calls and using phone books.

Specify the Cisco TMS installation path, then click Next.

Click Generate to create a new key to encrypt system username and password in the Cisco TMS database, then click Next. Make a not of the encryption key, it will be used when installing tms2 later.

The Start Copying Files will be displayed. Verify all the settings in the displayed summary, then click Next to start the installation. Once finished, click Finish.

Once the Application is installed, you are asked to select a certificate, click Import, select the TMS’s certificate in .pfx format, the Common Name is At the end, click Finish.

Access the server Extract the Cisco archive to a folder ans run the Cisco TMS executable as administrator. Repeat the same steps for

Enter the encryption key generated during the installation on tms1.

Use the same certificate used on tms1 when enabling HTTPS.

If you forgot the Encryption Key of tms1, you can retrieve it from TMS Tools on

Access using the url

Navigate to Administrative Tools > General Settings > Enable TMS Redundancy and select Yes and click Save.

Testing manual failover

Navigate to Administrative tools  > TMS Server Maintenance > TMS Redundancy.

Notice the tms1 is the active node and tms2 is the passive node.

Access using the url You should get an error telling that Cisco TMS is unavailable.

In TMS Redundancy click Force Manual Failover.

Refresh the tms1 web page.

You should get the ‘Cisco TMS is unavailable’ error.

Access using the url Since tms2 is the active node, you can access the GUI.

Navigate to Administrative tools > TMS Server Maintenance >TMS Redundancy. You should see that the tms2 is now the active node while tms1 is the passive node.

Published by:

Redouane MEDDANE

Redouane MEDDANE is Cisco Instructor CCSI #35458, 3xCCNP Collaboration, Security and Enterprise and he a published author of some of the most important OSPF Protocol, Security and Collaboration books in the world titled OSPF Demystified With RFC, Network Security All-in-one, and Dial Plan and Call Routing Demystified on CUCM. He is also a blogger at and writes articles about collaboration and security to demystify the most complex topics. His books are known for their technical depth and accuracy especially the OSPF Demystified With RFC book, which is considered as the best OSPF book in the world and named "One of the best OSPF ebooks of all time" by BookAuthority It gives you a hint at the ability to explain complex topics with remarkable ease. He worked as a Cisco Instructor and consultant indifferent Cisco Learning Partner and awarded twice as Cisco Distinguished Instructor Award and Cisco Security Instructor Excellence Award on 2018 and 2019, and Cisco Collaboration Instructor Excellence Award on 2020. The Distinguished Instructor Award recognizes the top 5% of Cisco's most influential CCSI's who provide the highest quality training experience and demonstrate the best overall instructor performance across multiple Cisco technologie and Instructor Excellence Award recognizes the top 25% of elite CCSIs being recognized for delivering top quality training and maintaining high customer satisfaction in their field of expertise.

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